Grateful to know @norfrank @TonyBerkman @SparkcreativeLV @AmyVernon @AnthonyLongoria @BillSledzik @wordymouth #FF
American Airlines proves once again that two wrongs make a mess on the net. http://bit.ly/4XEKgb

It only took an hour for American Airlines to find and terminate Mr. X, a UX user experience architect working for the company, after he responded to a Web site critique offered up by…
RT @MikeLizun 84% of CMOs allocate <10% of their budgets 2 experimenting w/ social media & nontrad comms http://bit.ly/283SaZ

The most blatant mistake being made by public relations and communication professionals focusing on the increasingly crowded space of social media is employing a methodology that can be…
Or maybe I should have written … why public relations may never understand social media. bit.ly/1xsE9E
Social media empowered consumers to trade in mass communication for an era of infinite choices. http://bit.ly/1xsE9E
Retiring the social media deck used at the University of Nevada, Las Vegas. http://bit.ly/7IB9g